Consulting Call Centers Telecommunications

(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.

• Top/Business/Business Services/Customer Management/Customer Support
• Top/Business/Telecommunications/Consulting

• Rostrvm Solutions - (UK) - A consulting company that delivers professional call centers services and practical tools to support contact centers.
• Call Center Learning Solutions (CCLS) - (US) - Specializes in skills training for call center agents call centers and managers through various online courses and e-books.
• CCT Group, Inc. - (US) - Provides call center consulting services focused telecommunications on operational call centers and service needs.
• GDS Communications, Inc. - (US) - Offering training, scripting, programming and reporting call centers services based around Nortel products.
• Kramer & Associates - (US) - Call center consulting firm specializing in telecommunications eBusiness integration, call centers audits, CRM, consolidation, BPR, technology assessment, telecommunications and start-up.
• 24Customer - (NL) - Worldwide independent consultancy firm with a telecommunications method of working to decrease costs and to telecommunications increase sales.
• Barbara Burke & Associates - (US) - Professional speaker and trainer of customer service supervisors consulting and staff to improve call center performance.
• DNC Solution Inc. - (US) - Call center compliance consulting for all telecommunications federal, state and DMA do-not-call lists as well telecommunications as in house lists.
• Advanced Call Centre Consulting - (CA) - Offers contact centre technology and workforce consulting management consulting. Features project management, strategic planning, consulting cost benefit analysis and cost reduction studies.
• At Random Communications - (US) - Quality monitoring consultants who assess the consulting level of consulting customer service provided through call monitoring, consulting mystery shopping and customer consulting surveys.
• Incoming Calls Management Institute - (US) - An international training and consulting firm, consulting providing educational telecommunications seminars and materials for managers of consulting incoming call centers.
• Ascentys - (ZA) - Global operation which offers management consultancy consulting services to a broad range of sectors.
• WADE Consulting Group - (US) - Management and technology consulting group.
• Contact Centre Action - (AU) - Provides consultancy in the people, process, telecommunications workflow, efficiency aspects of call centres.
• Darryl Beckford Limited - (UK) - An independent contact centre consultant. Services offered include call centers design, planning, advice and project management.
• Sagess, Inc. - (US) - Consulting and managed services firm offering telecommunications contact center and telecom infrastructure solutions.
• Call Centre Development - (AU) - A consulting firm focusing on customer call centers contact telecommunications and service delivery strategies. CCD work across call centers diverse industry telecommunications sectors such as government, health, finance, call centers education and energy.
• Kathy Sisk Enterprises - (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
• Berring Hine Consulting Group - (UK) - Consulting firm which works with public consulting sector organisations consulting to improve helpline and call centre consulting service delivery.
• RXPerience - (UK) - Offers a range of management consultancy call centers services for call centres.
• Florida Corporate Training Center - (US) - Offers training for telemarketers, customer service consulting representatives and call center managers.
• Xantech Corporate Communications - (ZA) - Independent consultancy firm which provides help consulting in the telecommunications selection of technology solutions.
• Touch Point Associates - (US) - Call center consultants specializing in increasing productivity, updating consulting systems and technology and implementing morale building strategies.
• Hotlines - Training solutions in telesales, customer service and help consulting desk skills. UK
• Help-Line - (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
• The Primas Group - (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
• Amtech Marketing, Inc. - (US) - Provides performance improvement, turnover reduction, training, telecommunications technology selection, and management recruitment.
• Chris Collie Associates - (US) - A call center/teleservices e-learning and training call centers company.
• Stevens Communications - Manufacturer of call center software and offers consulting services to telecommunication companies.
• Inbound Call Center Services - (US) - Offers free consulting on locating the best service telecommunications provider for your inbound call center needs.
• Customer Relationship Metrics - (US) - Produces customer relationship management research.
• Casama_Morton Training Service - (PH) - Provides training and recruitment services for telecommunications call centers consulting located in the Philippines.
• McIntosh & Associates - (US) - Focused on efficiency and customer satisfaction. call centers Provide sales, customer service, technical support and CRM call centers expertise.
• CI2I - (ZA) - Consultancy firm with services focussed on telecommunications helping people call centers outsource to South African call centres.
• Intervox Group - (US) - A management and technology consulting firm specializing in call center and customer relationship management.
• ITES Alliance Advisory - (US) - Provides consulting to companies on matters call centers such as call center outsourcing and off-shoring.
• Perfformiad - (UK) - A consultancy with a focus on consulting balancing the consulting management of customer focus against business consulting performance.
• Contact Knowledge LLC - (US) - A consultancy that offers call center consulting assessment services. consulting Also a value added reseller.
• BPA International - (UK, US, SE) - Offers call center consulting telecommunications and services. Features staff training, mystery shopping, call telecommunications center performance management and customer satisfaction surveys.
• e-talk Corporation - (US) - Provider of contact center management solutions including performance consulting monitoring and measurement.
• Dial Interactive - (US) - Call centre technology consultants. Offers call telecommunications center assessment, call flow/IVR re-engineering, technology RFP management telecommunications and reporting assessment.
• FurstPerson - (US) - Recruitment consulting firm specializing in helping call centers call centers find, hire and keep top performers.
• Maximum Network Solutions - (UK) - Offers statistical analysis and reporting, CTI/IVR consulting integration, disaster telecommunications recovery planning, technology tools assessment and consulting call center design.
• The Call Center School - (US) - Call centre training and consulting services.
• Gail Woodgate Consultancy - (AU) - Consultants for contact/customer service centres including call centers set consulting up, evaluation, training and benchmarking.
• TeleSolutions Consulting - (US) - Full service training and business consulting call centers company, serving the call center industry and telemarketing call centers businesses.
• Contact Strategies - Services include quality assurance program development and implementation, call centers performance management, workforce planning and scheduling, and operation call centers assessments and training.
• Contact Center Compliance - Online "Do Not Call" list cleaning. Provides a telecommunications free trial consulting of cleaning services.
• Vocal Laboratories Inc. - (US) - Quality monitoring services with live "panel" consulting members. Provides feedback on the effectiveness of consulting contact center representatives, voice response system, or speech consulting recognition application.
• Kingsland Scott Bauer Associates - (US) - Architects, planners, interior designers and project consulting managers. Provide call center site design.
• Oetting & Company - (US) - Consultants in call center and teleservices design and call centers operations.
• Qhelisa Consulting - (ZA) - A training and development consultancy based in Cape consulting Town, South Africa. Provides SETA accredited training in the contact consulting centre/customer services arena.
• Harrington Consulting Group, Inc. - (US) - Operations consulting company specializing in customer call centers contact management and call center engineering. Services call centers include site selection analysis and resource management.
• M&C Associates - (US) - Providing knowledge, experience, and counsel in call centers support of call center services.
• InRound Innovations Inc. - (CA) - Company offers IT and management consulting for contact consulting centres and call centres.
• Contact Center Professionals, Inc. - (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
• Call Center Depot - (US) - Tools for call center professionals including associations, books, call centers newsletters and consulting services.
• Lieber & Associates - (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
• NonZero Ltd - (UK) - Management consultancy who offer implementation of consulting Cisco ICM call centers solutions in call centres both in consulting the UK and offshore.
• TalkTactics - (NZ, AU, US, UK) - Provider of consultancy telecommunications services and telecommunications vendor of a call recording solutions.
• The Taylor Reach Group - (CA, AU) - Customer relationship consulting. Free monthly newsletter.
• Do Not Call Protection, Inc. - (US) - Automatic do not call list compliance consulting for call centers. Do not call list protection consulting advice provided.
• HyperQuality - (US, IN) - Provides quality monitoring services. This consulting company call centers monitors customer communications and provide daily consulting quality reports.
• CSBA - Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
• DJN Solutions - (UK) - Provide design and implementation services for call centers call consulting centre equipment.
• Customer Solutions Group - (US) - Consulting firm specializing in inbound and telecommunications outbound customer consulting contact centers.
• eForte Systems - (US) - Provides onsite call center consulting and call centers offshore telecommunications advisory consulting services.
• Zici - (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.
• The Northridge Group, Inc. - (US) - Offering consulting services for call centers consulting including assessment of technology tools, best practices and consulting benchmarking, call handling processes and procedures, customer retention consulting strategies.
• Eric Fraterman Consulting - (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.

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